Shipping policy

Processing time

Orders are processed within 24 hours on business days (not on weekends or public holidays). You receive an email with your tracking link as soon as your order ships.

Delivery time

Your order arrives 6 to 10 days after you place it (calendar days, weekends included), with full tracking. The estimated delivery dates shown on each product page follow the same rule. This applies to the United States, Canada, the United Kingdom, Europe, Australia and New Zealand. Some remote areas can take a few days longer, and customs can occasionally add a short delay.

Shipping rates

Free tracked shipping on orders over $75 USD / 65 € EUR / £55 GBP / CA$99 / A$99 (or the equivalent amount shown in your local currency at checkout). Below this amount, standard tracked shipping is calculated at checkout, typically $5.95 to $8.95. Priority Shipping (faster handling) is available as an option at checkout on orders above the free shipping threshold.

Order tracking

Once your order ships, you receive a confirmation email with a tracking number. The first tracking update can take a few days to appear. You can track your order at frenchpressandco.com/apps/track123.

Split shipments

Depending on product availability, items in the same order may be shipped separately. In this case, you receive a separate tracking number for each shipment.

Incorrect address

Please check your shipping address carefully before confirming your order, including the postcode or ZIP code: carriers deliver according to the postcode. We ship to the address entered at checkout. French Press & Co. cannot be held responsible for an order that is delivered to the wrong place, delayed, lost or returned because the address provided was incorrect or incomplete, and any new shipment in that case is at the customer's expense. If you notice a mistake, contact us at contact@frenchpressandco.com right away: we can correct the address free of charge as long as your order has not shipped.

Customs and duties

French Press and Co. ships internationally. Import duties or taxes may apply depending on your country and are the responsibility of the customer.

Lost or delayed orders

If your order has not arrived within 20 business days of your order date, contact us at contact@frenchpressandco.com and we will resolve it.

About French Press & Co.

French Press & Co. is operated by Amethyst Ventures, based in France. Items are quality-checked before dispatch and shipped directly from our partner warehouses to you. Our customer service team in France handles all questions, returns and refund requests at contact@frenchpressandco.com.