Returns & Refunds Policy

At French Press & Co., we want you to shop with confidence. If your order is not right, our returns process is simple and transparent. This page is a summary: the full Refund and Return Policy applies to every order.

30-day returns

You have 30 days from the date of delivery to request a return for a full refund. To start a return, contact us through our contact page with your order number. We will ask for a few photos of the item and its packaging, plus a short video, to confirm it is unused. Once approved, we send you the return address and instructions within 24 hours, and you have 14 days to ship the item back. Items sent back without prior approval will not be accepted.

Conditions for a return

To be eligible for a refund, your item must be:

  • Unused: never brewed with, washed or filled
  • Complete, with all parts and accessories
  • In its original, intact packaging
  • Returned within 30 days of delivery, with your order number inside the parcel

Every return is inspected on arrival. Items showing signs of use, incomplete or without their packaging may be refused or partially refunded.

Items that cannot be returned

  • Items purchased at 30% or more discount (final sale)
  • Items showing signs of use
  • Opened consumables (coffee beans, paper filters, cleaning tablets)
  • Gift cards and personalised items

Return shipping costs

Return shipping costs are at the customer's expense, except in the following cases where we cover them: the product arrived defective or damaged, we shipped the wrong item, or the product does not match the description on our website.

For all other reasons (change of mind, wrong size chosen, item no longer wanted), you pay the return shipping and you are responsible for the parcel until it reaches us. We are not responsible for returns lost or damaged in transit, so always use a tracked service and keep your receipt. International return shipping usually costs between 20 and 40 USD depending on the carrier, weight and destination. Any customs fees charged on a return are deducted from the refund.

Damaged or wrong items

Report any damaged, defective or incorrect item within 48 hours of delivery with 3 to 4 photos of the issue and of the packaging. We send a replacement or refund you within 48 hours of confirmation, at no cost to you. After 48 hours we can no longer open a claim with the carrier.

Refunds

Once we receive and inspect your return, your refund is processed to your original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show it. A refund is only issued once the item has been received and has passed inspection. Original shipping fees are non-refundable for change-of-mind returns, except where the law requires otherwise.

Exchanges

Prefer a different size, colour or product? Return your item under this policy and place a new order: it is the fastest way.

Cancellations

Orders can be cancelled or modified within 2 hours of purchase, before processing. After that, the order must be returned after delivery.

International orders

This policy applies to every destination we ship to. Customers in the European Union and the United Kingdom also benefit from their legal 14-day right of withdrawal and legal guarantee of conformity, which our 30-day policy already exceeds.

Need help?

Our customer service team is here for you. Reach out through our contact page and we reply within 24 hours.